I have a problem with my order

There are some broken products in my Krate

If you're having Krate problems I feel bad for you son, I've got 99 problems but a Krate ain't one!! Having said that, we will take care of ya :) We do our best to provide exceptional service, yet so…

Updated 11 months ago

My Krate is missing one or more products

Sometimes our products try to dodge, duck, dip dive and dodge while they are on the production line. We will track that little little guy down and make things right. Please message us by clicking on…

Updated 1 year ago by Elyse

My tracking info hasn't updated. Where's my Krate?

We are currently shipping Krates using UPS Mail Innovations/Sure Post, which typically relies on USPS to make the final delivery. Please note this can cause tracking updates to lag a bit behind, as t…

Updated 1 month ago

My tracking info says my Krate was delivered, but I never received it. Where's my Krate?

We are so sorry you have found yourself reading this help article. Rest assured we will make things right, but there are a few things that might have caused this: Shipping carriers have been marking…

Updated 1 month ago

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