I have a problem with my order

There are some broken products in my Krate

We do our best to provide exceptional service, yet some factors like shipping and handling, or an occasional packaging malfunction does happen from time to time. If you have found yourself here we ar…

Elyse
Updated 3 months ago by Elyse

My Krate is missing one or more products

Sometimes our products try to dodge, duck, dip dive and dodge while they are on the production line. We will track that little little guy down and make things right. Please message us by clicking on…

Elyse
Updated 3 months ago by Elyse

My tracking info hasn't updated. Where's my Krate?

While over 95% of the shipments we send arrive in 3-8 business days, sometimes there are situations which can cause delays that are outside of our control. We are so sorry if this is the case, but we…

Elyse
Updated 3 months ago by Elyse

My tracking info says my Krate was delivered, but I never received it. Where's my Krate?

We are so sorry you have found yourself reading this help article. Rest assured we will make things right, but there are a few things that might have caused this: Shipping carriers have been marking…

Updated 5 months ago

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