I have a problem with my order

There are some broken products in my Krate

If you're having Krate problems I feel bad for you son, I've got 99 problems but a Krate ain't one!! Having said that, we will take care of ya :) We do our best to provide exceptional service, yet so…

Updated 4 months ago

My Krate is missing one or more products

Sometimes our products try to dodge, duck, dip dive and dodge while they are on the production line. We will track that little little guy down and make things right. Please message us by clicking on…

Updated 4 months ago by Elyse

My tracking info hasn't updated. Where's my Krate?

If your tracking info hasn't updated in 3 business days, pleas e click on "Get in touch" in the top right hand corner and we will get back to you within 24 hours.

Updated 2 years ago

My tracking info says my Krate was delivered, but I never received it. Where's my Krate?

Sometimes shipping carriers like to play hide and seek! If you live in a house, we recommend checking behind bushes or in your backyard. Occasionally, Krates do get misdelivered to a neighbor. We don…

Updated 4 months ago

Get in touch