My tracking info says my Krate was delivered, but I never received it. Where's my Krate?

Sometimes shipping carriers like to play hide and seek! If you live in a house, we recommend checking behind bushes or in your backyard. Occasionally, Krates do get misdelivered to a neighbor. We don’t encourage you to search their bushes, however if you could ask if they have accidentally received your Krate it would be greatly appreciated! 

If it has been 48 hours and you still can’t find your Krate, please reach out to us by clicking on "Get in touch" in the top right hand corner, or email us at

In your email include your shipping address so we can verify that we have the correct shipping address on file.

We'll get back to you within 24 business hours!

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My tracking info hasn't updated. Where's my Krate?

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