How does KetoKrate work?
Why would I join Keto Krate when I can just get the keto snacks I want at the store?
How many carbs are the products?
When does Keto Krate ship?
How much does shipping cost?
How do you ship your boxes?
Do you ship internationally or to Canada?
Do you ship to PO boxes?
Are your products Vegan? Kosher? Dairy free? Gluten free? Peanut free?
Do you ship to APO or FPO boxes?
What is Keto Krate?
I have a problem with my order
There are some broken products in my Krate
My Krate is missing one or more products
My tracking info hasn't updated. Where's my Krate?
My tracking info says my Krate was delivered, but I never received it. Where's my Krate?
How do I manage my subscription?
Skip Individual Months
Log Into My Account?
I Forgot My Password
Change my shipping address?
Reactivate My Subscription
Cancel My Subscription?
Update my credit card number and/or billing information
How does billing work?
How does gifting work?
How do I become an Influencer or an Affiliate?
I want to include a product in KetoKrate
How do I contact KetoKrate?
- Knowledge Base
- I have a problem with my order
- My tracking info says my Krate was delivered, but I never received it. Where's my Krate?
My tracking info says my Krate was delivered, but I never received it. Where's my Krate?
Sometimes shipping carriers likes to play hide and seek! If you live in a house, we recommend checking behind bushes or in your backyard. Occasionally, a neighbor will kindly hold onto the Krate for you. If you still can’t find your Krate, please reach out to us by clicking on "Get in touch" in the top right hand corner and we'll get back to you within 24 hours!
