How does billing work?
Updated
by Elyse
Keto Krate is a monthly subscription box which means that your subscription will automatically renew each month. The renewal date is set when the first order is placed. Orders placed after the 20th of the month will renew on our "secondary renewal date."
When you sign up you will immediately be charged for your first Krate which will ship the nest business day!
The primary subscription renewal date is the 3rd of the month. You can expect to receive your Keto Krate between the 8th and 15th of each month, depending on your location.
The secondary subscription renewal date is the 15th of the month. You can expect to receive your Keto Krate between the 20th and 28th of each month, depending on your location.
Kindly note that if you would like to make any changes to your subscription you must do so on or before the 2nd or the 14th of the month (depending on your renewal schedule). Renewal frequency can be adjusted and/or renewals can be skipped! We dont want to bog anyone down with snacks!
If you would like the renewal date adjusted please email support@ketokrate.com or click "Get in Touch" in the top right corner.
Once your subscription has renewed for the month our warehouse team begins packing and shipping your goodies!
