Updated by Elyse
Sorry if we let you down! Before you go, we want to let you know that we've added new features to help you easily manage your subscription:
Skip Monthly Renewals
You can now Skip Monthly Renewals on any future month you like. A great solution if you:
- Are looking to save money over the next couple months
- Are going on vacation (we are jelly!)
- Have too many snacks leftover from previous months
Just Click Here and follow the three step process to log into your account and manage your renewals.
Don't Lose Access to Our Member Only Store!!
One last thing — Access to the Members' Only KetoShop™ where you can purchase past products that you've had in your KetoKrate. US shipping is FREE for as many or as little products as you want. However, this is only available to KetoKrate subscribers. If you haven't checked out the store yet, you can access it by clicking HERE and entering the password emailed to Members! **Even if you skip a month, our update your frequency, as an active subscriber you still have access!
Still Want to Cancel?
We'll be sad to see you go, but we understand that even the best things come to an end. Please follow the 3 easy steps below:
Log into your Customer Portal.
Note: If you are signing in for the first time, please be sure to Activate Your Account using the link sent via email in order to access your Customer Portal. If you can not locate the email, or if you have any trouble logging into your account please contact us at by clicking "Get in touch" in the top right hand corner.
Click on the "Subscriptions" option from the upper menu. Scroll all the way to the bottom of the page and then "Cancel My Subscription".
*You will be able to reactivate your subscription at anytime by going through the same steps and simply clicking the link that says "Re-activate".
You will be brought to a short survey to help us improve our service in the future.
Please click on the button that best describes your reason for cancelling.
Depending on the reason for cancelling, you will be offered the opportunity to adjust your account. You will also have the opportunity to provide feedback. Once the cancellation is complete you will be brought to the screen below:
You will also receive an email confirmation for your record.
**Please note that if you do not complete the cancellation through the link your subscription will remain active and renew on the next scheduled renewal date. If you have any trouble cancelling through the above link, make sure to let us know. If you can take a screenshot it is greatly appreciated!
***All changes to your subscription must occur before 11:00pm EST on the 2nd of the month to take effect for that month's KetoKrate (example: before 11:00pm EST on December 2nd to take effect for the December Krate)
Note: Customer Service operates M-F 9am-5pm CST and we will respond within 24 business hours.