How does KetoKrate work?
Why would I join Keto Krate when I can just get the keto snacks I want at the store?
How many carbs are the products?
When does Keto Krate ship?
How much does shipping cost?
How do you ship your boxes?
Do you ship internationally or to Canada?
Do you ship to PO boxes?
Are your products Vegan? Kosher? Dairy free? Gluten free? Peanut free?
Do you ship to APO or FPO boxes?
What is Keto Krate?
I have a problem with my order
There are some broken products in my Krate
My Krate is missing one or more products
My tracking info hasn't updated. Where's my Krate?
My tracking info says my Krate was delivered, but I never received it. Where's my Krate?
How do I manage my subscription?
Skip Individual Months
Log Into My Account?
I Forgot My Password
Change my shipping address?
Reactivate My Subscription
Cancel My Subscription?
Update my credit card and/or billing information *PayPal Specific
Update my credit card number and/or billing information
Change Your Subscription Frequency
How does billing work?
How does gifting work?
Can I purchase KetoKrate as a gift?
Do I need to cancel my gift subscription?
What will my gift recipient receive
How do I become an Influencer or an Affiliate?
I want to include a product in KetoKrate
How do I contact KetoKrate?
Updated by Elyse
We do not currently offer phone support. We're a small team and e-mail support allows us to be flexible and responsive! Please allow up to 24 business hours for a response but in most cases we'll respond within a few hours.
If you can't find an answer to your question you can reach out by clicking on "Get in touch" in the top right hand corner or email us email@example.com. Please make sure there are no typos in your email!
If you are not receiving responses to emails, please make sure to check your spam/promotional folders.
We are always happy to help!