There are some broken products in my Krate

If you're having Krate problems I feel bad for you son, I've got 99 problems but a Krate ain't one!! 

Having said that, we will take care of ya :)

We do our best to provide exceptional service, yet some factors like shipping and handling, or an occasional packaging malfunction do happen from time to time. We will be happy to make things right!

Please reach out by clicking on "Get in touch" in the top right hand corner, or send us an email to!

If possible please include a photo of the broken/damaged item(s) you received. We ask for the photos to share with the manufacturers and shipping partners to help them improve the product packaging and delivery.

We'll get back to you within 24 hours but generally much sooner ;) Unless it is a weekend, that's when we are hunting down new keto snacks in the ketosphere!

How did we do?

My Krate is missing one or more products

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